Welcome! I look forward to working together, and to supporting you in creating meaningful momentum toward your goals. This page sets out the terms of our work together so that we start our relationship with total clarity and shared expectations.

By completing your payment(s) for coaching services, you agree to the terms and conditions detailed below, which constitute a binding coaching agreement (the “Agreement”) between New Adventures, LLC d/b/a Helen Odom Coaching ("Coach" or "I”) and yourself ("Client" or "you"). If you have any questions about this Coaching Agreement, please contact us at support@helenodom.com or visit our Support page.

1. The Coaching Engagement & Scope

I will provide coaching services to you according to the package purchased. Coaching is a professional-client relationship designed as a thought-provoking and creative process to inspire you to maximize your personal and professional potential.

• Nature of Coaching: Coaching is a comprehensive process that may touch on various areas of life, including work, finances, health, relationships, education, and recreation.

• Disclaimers & Scope Limits: Coaching is not a substitute for professional legal, medical, financial, tax, or business advice, nor does it involve the diagnosis or treatment of mental health disorders. Coaching is not counseling, psychotherapy, psychoanalysis, or substance abuse treatment.

• Attorney Status Disclaimer: Coach is an attorney licensed in Colorado and Illinois. However, the coaching services provided under this Agreement are not legal services, and Coach is not acting as Client's attorney. No attorney-client relationship is created through this coaching relationship, and communications between Coach and Client are not protected by attorney-client privilege.

2. Client Responsibilities

Your active participation is essential to the success of this process. You agree to:

• Be an active, honest, and forthcoming participant in designing strategies and exploring choices.

• Create the necessary time and energy to participate fully in the coaching sessions.

• Maintain full responsibility for your physical, mental, and emotional well-being, as well as all decisions and actions taken (or not taken) during or after the coaching relationship.

• Consult with your mental health care provider regarding the advisability of coaching if you are currently in therapy or under mental health care.

• Seek independent professional guidance for legal, medical, financial, or other matters outside the scope of coaching.

3. Confidentiality & ICF Ethics

We hold all information shared during our sessions in strict confidence, in accordance with the International Coaching Federation (ICF) Code of Ethics.

• Exceptions to Confidentiality: Confidentiality does not apply to information that: (a) was already in Coach’s possession; (b) is public knowledge; (c) is obtained from a third party without breach of obligation; (d) is required to be disclosed by law, court order, or subpoena; (e) indicates an imminent risk of danger or harm to yourself or others; or (f) involves illegal activity.

• Educational Supervision: Anonymized topics may be shared with other coaching professionals for training, mentoring, or supervision purposes.

• ICF Credentialing Verification: Client agrees that Coach may submit Client’s name, contact details, and dates of coaching to the ICF solely for the purpose of verifying coaching hours for credentialing.

4. Intellectual Property

All materials provided by Coach to Client in connection with the coaching services, including without limitation The Clearing Journal™, the SEED™ framework, workbooks, downloads, audio-visual content and other content (collectively the “Materials”), are the exclusive intellectual property of Coach or its licensors and protected by law. You are granted a limited, non-exclusive, non-transferable license to use the Materials solely for your personal, non-commercial educational use. You may not modify, reproduce, distribute, resell, or create derivative works from the Materials, nor use them to create competing services.

5. Scheduling

Coach will provide coaching services according to the specific package, introductory offer, or subscription selected by Client at checkout (the "Selected Offer"). Sessions are scheduled jointly according to the parameters of the Selected Offer. Please provide at least 24 hours' written notice via email to reschedule a session. Sessions canceled with less than 24 hours' notice, missed sessions, or late arrivals exceeding 15 minutes will be forfeited and will not be rescheduled or refunded. Unused sessions within a billing cycle do not roll over to subsequent months.

6. Billing & Refund Policy

• Fees & Payment: Client agrees to pay all fees associated with the Selected Offer in accordance with the payment terms displayed at checkout. Invoices are due immediately upon the invoice date. Payment must be received prior to scheduling or conducting sessions for that cycle.

• Recurring Payment Authorization: By providing your payment method at checkout, you authorize Coach’s payment processor to securely store your payment card and automatically charge it on a monthly recurring basis for your ongoing coaching retainer until canceled. Charges will occur on the same day of each month (your "Billing Date") at the rate specified at checkout.

• No Refunds: All fees paid are strictly non-refundable except as set forth in this Agreement. If you choose to terminate this Agreement, discontinue coaching, or miss sessions mid-cycle or mid-package for any reason (including without limitation personal circumstances, schedule changes, or health reasons), no full, partial, or pro-rated refunds or credits will be issued for unused sessions or remaining days.

7. Cancellation of Services

• Retainer Termination Notice: Either party may cancel ongoing retainer for coaching services by providing at least 7 days' written notice via email (or canceling via the payment processor) prior to the next Billing Date. Timely cancellation ensures you will not be charged for subsequent billing cycles.

• Scope-Based Discontinuation: If at any time Coach determines, in Coach’s sole professional discretion, that Client’s needs fall outside the scope of coaching (including, but not limited to, the need for medical treatment, mental health therapy, or legal services), Coach reserves the right to terminate this Agreement immediately upon written notice and provide appropriate referral resources. This shall be treated as a termination without cause, and Coach will issue a pro-rata refund for any prepaid, unused sessions in the current active billing cycle or Selected Offer.

• Termination for Cause: Coach may terminate this Agreement immediately for cause if Client engages in abusive conduct, breaches confidentiality, improper use of Materials, fails to pay required fees, or repeatedly fails to adhere to scheduling policies. In the event of termination for cause by Coach, no refunds for prepaid fees will be issued.

8. Limitation of Liability

Except as expressly provided in this Agreement, Coach makes no representations, warranties, or guarantees of any specific outcome or result. In no event shall Coach be liable for any indirect, consequential, or special damages. Coach’s total cumulative liability under this Agreement, regardless of the form of action, shall not exceed the total fees actually paid by Client to Coach for the services rendered under this Agreement.

9. Non-Disparagement

Client and Coach agree not to make any false, defamatory, or disparaging public statements regarding the other party, their business, or the coaching relationship.

10. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed under the laws of the State of Colorado, without regard to conflict of law principles. In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within 30 days, the parties agree to pursue non-binding mediation prior to initiating formal litigation. Any legal proceedings arising under this Agreement shall be brought exclusively in the state or federal courts located in Jefferson County, Colorado.

11. Entire Agreement & Severability

This Agreement constitutes the entire understanding between Client and Coach regarding coaching services and supersedes all prior oral or written agreements. Any modifications must be made in writing and signed by both parties. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.